Aaron Terrazas

Senior UX Product Designer

Aaron Terrazas

Senior UX Product Designer

Case Study

Thomson Reuters
Thomson Reuters Case Tracking
  • UX Research
  • UX Design
  • UI Design
  • Prototyping
  • Accessibility
  • Search
  • reporting
  • Web App

"Aaron has a unique talent for translating complex work flows into intuitive and user-friendly solutions. His ability to understand both the user’s needs and the business goals is outstanding, making his work truly impactful for project success."

Mark Hilleary

Mark Hilleary

Sr. Manager of Software Development

Thomson Reuters

Thomson Reuters

Fraud Detect utilizes expert machine-learning technology for government programs in Healthcare, SNAP, and Unemployment.

The Challenge

The existing application resembled a website more than a web application. The UI had numerous inconsistencies, from varying font families and sizes to non-brand colors and insufficient contrast, which failed accessibility standards. Additionally, there were various user experience challenges, including confusing UI elements and the absence of a dashboard to provide users with actionable leads.

The Solution

I traveled across the country to meet with clients, observing firsthand how they used—and didn’t use—the application. From these insights, I developed user personas and documented pain points and opportunities for improvement to guide our team’s development efforts.

Throughout the design process, I collaborated closely with SMEs, BAs, developers, executives, and clients. By building interactive prototypes, we could test interactions and gather valuable user feedback. This approach led to a smooth rollout, with clients feeling engaged in the redesign process and excited for the much-needed application update.

The Result

Fraud Detect identified $50 million in overpayments, resulting in $18.7 million in recoveries by the Medicaid Inspector General. The system was deployed to thousands of government professionals across various state and federal agencies nationwide. The new design and user experience also played a key role in securing millions of dollars in government contracts across the country.

Color Guide

Prior to Thomson Reuters’ acquisition of Pondera Solutions, I designed a comprehensive design system and color library. Post-acquisition, I rebranded this system to align with Thomson Reuters’ branding, incorporating additional colors to enhance the new app’s design system.